Manufacturers need innovative solutions to address the growing challenges associated with managing product recalls. The customer experience during a product recall can either hinder or enhance brand loyalty. It's critical that the customer experience is managed in the most effective, efficient way possible.
In this case study, you’ll discover:
• The effects of using segregated third parties in recalls
• Social media’s impact during a recall—and how to use it to your advantage
• The benefits of a single source third party recall provider
Download the case study, Effects of Multiple Recall Providers on the Customer Experience, today and discover how an improperly managed product recall quickly damaged one company’s brand.