Product recalls are inevitable. In 2016, there were over 5,000 in Europe alone. That’s at least one every 2 hours. Poorly handled recalls can have a significant impact on brand reputation, consumer loyalty and future business success. However, a well-planned and executed product recall improves brand perception for over 85% of customers.

Act with 4Sight not Hindsight

Expect the Unexpected

Despite intensive product testing procedures, businesses are not infallible. Some
recalls are unavoidable if products are found to be defective or potentially harmful
to the consumer. Product recalls and retrievals, irrespective of the size of brand and sector, cost businesses time and money, and can affect short- and long term brand reputation and customer loyalty.

Plan Ahead

As an experienced, global recall partner, we know that most businesses do
not have a contingency plan in place before an issue arises. To determine how
prepared your company is for a product recall, you must test your people and
procedures. A thorough mock recall will provide an analysis of how effective your
organisation’s decision-making, logistics and response processes are.

Implement Your Strategy

A multichannel approach to notifying consumers during a recall increases
engagement, thus improving communications. Having a specialised contact
centre, confidential data registries of customers, traceable direct delivery
records, safety alert procedures and online tools for consumers to access the
information that they need, will help improve your reputation as a responsive,
reactive supplier.

Act Fast

A robust recall plan helps to quickly locate recalled products for effective
removal. With the correct contingency plans in place, a recall event can be
effectively managed to mitigate financial and legal risk, increase customer
loyalty and prevent irreparable brand damage.

 
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How can Stericycle Expert Solutions help?

Our customised product recall packages integrate proven best practises from our experience of handling 5,000+ recall events around the globe. Each Expert Solutions Recall Contingency Programme is tailored to the size of your company, geography, industry and regulatory requirements.We identify key team members and functions, prepare you for all likely contingencies and address any gaps that might hinder optimal performance.

CUSTOMISED RECALL CONTINGENCY PROGRAMMES

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Silver
Free

A ready-to-go Recall Standby Agreement which allows us to understand your market share, operational setup and prepare you ahead of time in the event of a recall.

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Gold
Contact us for a detailed price plan

Offers a Recall Standby Agreement with an
on-site mock recall, allowing our recall experts to stress test your existing systems with a comprehensive GAP analysis assessment. The best package for those looking to review their current operating procedures and outline improvements with advice from our team of former CPSC officials and product experts.

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Diamond
Contact us for a detailed price plan

The ultimate package delivering a full mock recall, specialist legal advice, SLAs for notifications, contact centre, toll free numbers and development of all micro-sites and landing pages. With 24/7 support and direct links to the regulatory body for your industry, our diamond package offers the most comprehensive recall preparation plan on the market.